Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing, using or registering with our platform (the "Platform"), you ("you", "User" or "Users") agree to be bound by these Terms and Conditions (these "Terms"). If you do not agree with any part of these Terms, please leave the Platform immediately.

Eligibility Requirements

To use the Platform, you must meet certain requirements:

  • You must be at least 18 years old or of legal age in your jurisdiction.
  • You must have a valid email address and contact information.
  • You may not register an account if you are from a restricted country (see below).

Geographic Restrictions

The Platform is intended for Users who are located in countries where its services can be legally provided. We reserve the right to restrict access to our Platform, at any time without notice.

Account Registration Rules

To use the Platform, you must register an account. You may only have one account with us. If we discover that you have multiple accounts, we will suspend or close them all.

One-Account-Per-User Policy

You may not share your login credentials with anyone else or allow others to access your account using your username and password.

Identity Verification and KYC

To verify the identity of our Users, we reserve the right to request documents such as ID cards, passport copies and utility bills. If you do not provide us with this information when requested, we may suspend or close your account.

Account Accuracy Obligations

You must keep your registration details up-to-date at all times. You are responsible for maintaining the accuracy of your personal data stored on our Platform.

Account Security Responsibilities

You are solely responsible for protecting your login credentials and keeping them confidential to prevent unauthorized use of your account.

Login Credentials and Password Protection

Do not share or provide your username, password or other access credentials with anyone else. If you think someone has accessed your account without permission, please contact us immediately.

Restricted Behaviour and Prohibited Activities

You may not engage in any behaviour that is abusive, cheating, or manipulative on the Platform. This includes, but is not limited to:

  • Collusion
  • Chip-dumping
  • Multi-accounting
  • Bonus abuse

We will take all necessary steps to prevent these activities, including restricting access to your account and/or taking disciplinary measures.

Multi-Accounting and Fraud Prevention

You must only operate one account with us. We may restrict or close accounts that are suspected of being used for multi-accounting, bonus abuse, or other prohibited activities.

Bonus and Promotion Rules

  • Bonuses are available exclusively on the Platform.
  • You may not combine bonuses from multiple sources (e.g., our website, mobile apps).
  • Our bonuses must be wagered as described in these Terms before withdrawal.

Wagering and Gameplay Conditions

You understand that the odds of winning at our games depend on various factors, including skill levels. We will pay out wins fairly in accordance with your gaming activities within reasonable limits.

Bonus Abuse Prevention

We may monitor game activity to prevent bonus abuse and ensure fair play practices. If we suspect bonus abuse, we reserve the right to void winnings or forfeit any related bonuses.

Deposits and Withdrawals (for Users from supported jurisdictions)

You understand that deposits made using certain methods may be subject to additional requirements, such as identity verification checks before withdrawals are allowed.

Verification Before Withdrawals

To process your withdrawal requests, we must verify the payment details of your chosen method. This will include checking for any changes or updates since account registration.

Processing and Review Procedures

For security reasons, some transaction types (e.g., large payouts) require additional verification procedures before approval is granted.

Responsible Gambling Expectations

You agree to gamble responsibly at all times while on our Platform. Please note that we can assist with responsible gambling through resources such as time-outs or self-exclusion if needed.

Self-Exclusion and Account Restrictions

If you wish to have your account restricted, please contact us using the link provided in your user profile settings under 'Responsible Gaming'. Please be aware that this option does not prevent others from accessing their own accounts with you.

Game Fairness and RNG Systems

All of our games are subject to strict quality control procedures. You can be confident that gameplay results are entirely random, fair, and unbiased through the use of Random Number Generation (RNG) processes that have been audited independently for fairness.

Technical Interruptions or Voided Gameplay

The Platform may become temporarily unavailable due to technical reasons beyond our reasonable control. This could result in an inability to place wagers during this period; however, it will not affect any existing bets once they resume properly.

Suspension or Closure of Accounts

We reserve the right at all times to suspend or close your account without prior notice if:

  • You are found guilty of fraud.
  • Your identity verification is disputed or incomplete upon investigation by our Compliance team after multiple reminders from you (as required under data protection laws).
  • Other users report suspicious activity associated with your IP address that suggests cheating, match-fixing etc...

Please see further details on suspension below:

Suspension can occur for different reasons. In such cases, please note the following points:

  1. If we suspend or restrict access to an account due to suspected fraudulent activities and you wish us not do this action – just communicate it through our support platform within reasonable timeframes before any permanent changes.
  2. Suspension also allows players who may have had their account placed "On Hold" temporarily while additional verification checks take place until the issue has been resolved satisfactorily;
  3. However, we make clear in these terms: once again – during periods where your access remains restricted because there are strong suspicions regarding unlawful betting activities etc., all transactions processed under such a 'suspended' status will remain voided - including wins made whilst playing normally.

Intellectual Property and Platform Ownership

Our rights in respect of intellectual property (IP) are protected. All materials included on the website, mobile apps or other communication media used by us belong exclusively to their respective creators.

Limitation of Liability

Under no circumstances will we be liable for any loss or damage resulting from access to or use of our Platform, including consequential losses due to technical failures or network errors beyond reasonable control.

Modification of Terms

We reserve the right at all times, without prior notice and/or consent from you, to modify these Terms. Such amendments may be posted on our website for public reference purposes as necessary with regard to policy changes affecting game content offering user accessibility services provided by service providers whose offerings include gambling products - e.g., slot machines etc..

Contact or Support Guidance

For all concerns regarding gaming issues with which we are unable to help informally via phone calls emails please refer below:

  • Phone support
  • Email address: Please contact our dedicated team using the email address listed in user settings under 'Support'.

We strive for timely communication but cannot guarantee immediate responses at all times especially during non-office business hours.

Applicable Licensing or Regulatory Oversight

The Platform operates subject to applicable laws and regulations of various jurisdictions worldwide where its services can be provided lawfully. Where our Platform has a local presence due to compliance requirements such as payment processing, gaming licensing (if any) - such entities hold valid licenses issued by competent authorities within their territory.

Definitions

  • Platform: Our online gaming platform accessible.
  • User(s): Individuals registered with the Platform.
  • Account: Registered user account on our Platform where bets are placed and winnings collected (if applicable).
  • Bonus(es): Bonus credits awarded to Users from time-to-time, often as a promotional incentive or reward for certain activity within the gaming environment.

Notices

In this document we have only listed examples of important provisions impacting upon customer's behavior on our platform but do not reflect everything covered by such Terms and Conditions that would govern player actions taken while partaking in gaming activities.

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